Welcome to Alvin!
These Terms of Service form the agreement between you and Particip8, Inc. doing business as Alvin ("Company"). By accessing or using the Alvin website ("Site") and its services (collectively referred to as the "Services"), you agree to abide by these Terms of Service. If you violate any of these terms, we reserve the right to suspend or terminate your account without prior notice. If you do not agree to these terms, please refrain from using our Services.
Your Account
To use our Services, you must be a human and at least 18 years old. Automated registrations or "bot" accounts are not allowed. During registration, you must provide a valid business email address and any other necessary information as requested by Alvin. It's your responsibility to maintain the security of your account. Alvin cannot be held liable for any losses or damages resulting from your failure to uphold this security obligation. Your personally identifiable information is subject to our Privacy Policy. Each individual or entity may only maintain one free account. Use of the Alvin Site for illegal or unauthorized purposes is strictly prohibited. Ensure your use of the Alvin Site complies with the laws of your jurisdiction, including copyright laws.
Payments, Refunds, Upgrading, and Downgrading
Unless otherwise arranged with an Alvin representative, paying accounts require a valid credit card. Free accounts do not need to provide credit card information. Alvin Service is billed in advance according to our pricing schedule, and all monthly and annual payments are nonrefundable. We do not offer refunds or credits for partial service periods, upgrades/downgrades, or unused periods with an active account. All fees are exclusive of taxes, and you are responsible for any applicable taxes related to your use of the Alvin Site and payments made to us.
Violation of These Terms of Service
Alvin reserves the right to investigate and take legal action against any violations of these Terms of Service. We may cooperate with law enforcement authorities to prosecute users who breach these terms. While we're not obligated to monitor your access to or use of the Alvin Site, we reserve the right to do so. We may remove any entries, information, materials, or content that violate these Terms of Service or are otherwise deemed objectionable at our sole discretion.
Cancellation
You are responsible for notifying Alvin if you choose not to renew your agreement. Cancelling your account will result in deactivation or deletion, along with the forfeiture of all account content. Please note that Alvin may retain residual information in our backups or archives. We'll make reasonable efforts to delete your information promptly upon request.
Termination
Alvin reserves the right to terminate inactive free accounts after sixty (60) days or trial accounts without payment method after thirty (30) days of expiration. We may suspend or terminate your account if you violate these Terms of Service. Termination will result in the deactivation or deletion of your account and content, with residual information potentially retained in our backups.
Free Account Disclaimer
The free tier of our SaaS product is designed to work with most data environments. However, due to the complexity of some environments, compatibility issues may arise. We recommend users with complex environments contact our sales team to discuss paid plans with guaranteed compatibility and additional support. Alvin may, at its sole discretion, suspend or limit access to free accounts.
Modifications to the Alvin Site and Prices
We may modify or discontinue any part of the Alvin Site, including any related plans and pricing, with or without notice. Prices for Alvin plans are subject to change, but we'll make reasonable efforts to notify you of any significant changes. Your continued use of the Alvin Services after changes to these Terms of Service constitutes acceptance of those changes.
Copyright and Content Ownership
You retain ownership of the content you create in your Alvin account. We claim no intellectual property rights over your content. You may not duplicate, copy, or reuse any part of the Alvin Site without express written permission.
Indemnification
You agree to indemnify and hold Alvin and its affiliates harmless from any claims, including attorney fees, arising from your use of the Services, your account, or any violations of these Terms of Service.
Limitation of Liability
Alvin and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Our total liability to you for any claims related to this agreement or your use of the Services is limited to the fees paid to Alvin in the six (6) months preceding the claim or fifty U.S. dollars, whichever is greater.
Disclaimer
The Alvin Site and its content are provided "as is" without any warranty or representation. We exercise no editorial control over third-party content and disclaim all warranties, including merchantability and fitness for a particular purpose. Alvin is not liable for any inaccuracies or errors in content provided by third parties.
Publicity
By using our Services, you grant Alvin the right to use your company name and logo for marketing purposes, subject to your trademark usage guidelines. If you prefer not to be featured as a reference, please send an email to support@alvin.ai stating your request to decline inclusion in our promotional materials.
Jurisdiction
These Terms of Service are governed by the laws of the State of Delaware. If any provision of these Terms is found to be unenforceable, the remaining provisions will still be valid. Any waivers must be in writing and signed by an authorized Alvin representative.
